Terms and Conditions

RULES:

1. This is a no smoking property. If you are a smoker please do not smoke in the property.
2. The homeowner or his representative has expressly asked that no large parties are to be held at the premises as the home forms part of an exclusive residential area and that the atmosphere of the area is upheld at all times.
3. No excessive noise will be tolerated on the reserve at any given time of the day
4. There will be penalties issued on excessive noise and bad behaviour and speeding on the reserve:
   • Verbal warnings will be issued, if not adhered to a written warning will be issued with a fine (please see attached all fines and fee amounts).

1. Any extra deductions, extra housekeeping services, breakages, etc will be deducted from the breakage deposit.
   
2. We will ensure that the property is in a highly acceptable condition upon your arrival.
   
3. EXTRA HOUSE KEEPING: Can be arranged. This would be extra housekeeping that will entail a full clean of the home, laundry or ironing.
   
4. Daily housekeeping will be done from 09:00 – 11:00, this will just be making of beds and washing up of dishes all other requests will need to be arranged prior to check in.
   
5. Check in time is 14:00 (2PM).  If keys is needed earlier, notify us to see if it is probable and for arrangement. Check out time is strictly before 10:00. Should you wish to check out/vacate the property prior to above dates, the contract will remain binding for the full period, and all monies will remain payable.
   • No open fires will be allowed to be made other than in the allocated boma and braai areas.
   • No day visitors or additional vehicles will be allowed without permission.

CANCELLATION POLICY

Cancellation policy will work as follows:

We as Anchor will happily move the dates of your booking where possible, if not the following will apply:

A. 50% refund if canceled 7 days before check in

    B. 100% cancellation fee charged if canceled within 7 days of check in

RELEASE, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT

I/We, the undersigned, agree as follows:

1. I/We are occupying the above property at my/our own and sole risk and are using the facilities on the Premises entirely at my/our own risk and I/we hereby indemnify and hold harmless the owner of the Premises and their members, employees, agents and/or affiliates (“the Indemnified Parties”) against all liability for any and all claims whatsoever and howsoever arising, including without limitation, any consequential loss claim, arising from and including without limitation, any loss, theft, or damage to my/our property (whether corporeal or otherwise) or any illness, injury or death which may arise irrespective of the cause of any such loss, theft, damage, illness, injury or death and in particular, whether arising through negligence or recklessness and whether liability would be vicarious or not.
   
2. I/We hereby release, indemnify and hold harmless the Indemnified Parties against any and all liability, claims, demands, losses, or damages whatsoever and howsoever arising, including without limitation, for personal injury, property damage, or wrongful death of our minor child/children (“the minor”). I/we further agree that, despite this agreement, should I/we, the minor or anyone on the minor’s behalf institute a claim against the Indemnified Parties, I/we hereby indemnify and hold harmless the Indemnified Parties from any litigation expenses, attorney’s fees, loss, liability, damage or costs which the Indemnified Parties may incur as a result of such claim.
   
3. I/We irrevocably waive any and all claims (including future claims) I/we may have against the Indemnified Parties and irrevocably indemnify the Indemnified Parties against any and all claims that may be made against the Indemnified Parties by myself/us, my spouse, my/our dependents, my/our invitees and/or any party gaining access to the Premises through me/us.
   
4. I/We indemnify the Indemnified Parties against any and all claims against the Indemnified. Parties arising from any act or omission, whether culpable or otherwise, of myself/us, my spouse, my/our dependents, my/our invitees and/or any party gaining access to the Premises through me/us.
   
5. This agreement shall be effective and binding on me, my spouse, my heirs, next of kin, executors, administrators and assigns in the event of my death, my personal representatives, my children and any guardian ad item for the said children.
   
6. I/We also acknowledge that a security deposit equal to clause 12 of the Rental contract has been allocated for any damages/ extra services that might arise from the hire/ use of the premises. I/We acknowledge that this deposit will be held for up to 3 weeks after the termination of this contract period and that any damage/ extra service amounts will be deducted off this amount lodged with the Company, regardless of this deposit being paid by cash/ transfer or by credit card. Credit card deposits will be deducted off the credit card and held in the company’s trust account for up to 21 days after departure. I/ We acknowledge that any reasonable deductions deemed to be for extra services rendered or minor damages are irrevocable. All refunds will be made back into the respective bank account or credit card utilised in the original transaction.
   
7. I/We also acknowledge the fines and transgressions and will be held liable of full payment thereof, if not adhered to.