Privacy Policy (POPIA)

– Anchor Getaways and Property Management

Effective date: [01 January 2026]
Responsible Party: Anchor Getaways and Property Managment (“we”, “us”, “our”)
Operating area: Bela-Bela, Limpopo, South Africa
Website: anchorgetaways.co.za
Email: [anchor.nicky@gmail.com]
Phone: [your number]
Physical address: [Zebula, Bela-Bela, Limpopo]
Information Officer (POPIA): [NIcky Pienaar] | [anchor.nicky@gmail.com]

Anchor Getaways respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains what we collect, why we collect it, how we use it, how we protect it, and your rights.

1) Definitions (plain English)

Personal information means information that identifies you or can identify you (like your name, email, phone number, booking details).
Processing means collecting, storing, using, sharing, or deleting personal information.
Responsible Party means the business deciding why and how information is processed (that’s us).

2) What information we collect

A) Information you give us

We may collect:

Full name and surname
Email address and phone number
Enquiry details (dates, property requests, messages)
Booking details (arrival/departure dates, number of guests, special requests)
Guest details where needed for booking management (names, ages if relevant to property rules)
Proof of identity only if required for security, access control, or fraud prevention (we aim to minimise this)
Payment-related details as needed for invoices/receipts (we typically do not store full card details)

B) Information collected automatically on the website

We may collect:

IP address (and approximate location)
Device and browser type
Pages visited, time on site, referral source
Cookies and similar tracking data (see section 9)

C) Information from third parties (when relevant)

If you book via a third party or we work with service providers, we may receive:

Booking confirmations and guest details from booking platforms/channel managers
Payment confirmation from payment processors
Service updates from maintenance, cleaning, access-control, or security vendors

3) Why we collect and use your information

We process your personal information to:

Respond to enquiries and provide quotes
Manage bookings, check-in/check-out, and guest support
Communicate important updates (arrival info, property rules, changes)
Provide property management services (where applicable)
Prevent fraud, misuse, and protect property/guest safety
Maintain internal records, accounting, and compliance requirements
Improve our website, service delivery, and customer experience
Send marketing only where lawful and appropriate (see section 8)

4) Lawful basis for processing (POPIA conditions)

We process your information under POPIA on one or more of these bases:

Consent (e.g., you submit an enquiry form or opt into marketing)
Performance of a contract (e.g., booking and accommodation services)
Legal obligation (e.g., tax/accounting record-keeping)
Legitimate interests (e.g., security and fraud prevention, operational communications), balanced with your privacy rights

5) How we collect information

We collect information when you:

Submit an enquiry form
Contact us via email, phone, WhatsApp, social media, or webchat (if enabled)
Make a booking (directly or via a third-party platform)
Subscribe to updates (if offered)

6) Who we share information with (and why)

We do not sell your personal information.

We may share information with trusted third parties only when needed to deliver services, for example:

Booking platforms or channel managers (if you book through them)
Payment processors (to process payments)
Cleaning and maintenance teams (only what they need to perform the job)
Key/access or security providers (where relevant)
IT providers (website hosting, email systems, analytics)
Professional advisers (accountants, auditors, legal advisers)
Law enforcement or regulators when legally required

All service providers are expected to handle personal information responsibly and securely.

7) International transfers (cross-border)

Some of our service providers (like website hosting, email, booking tools, analytics) may store or process data outside South Africa.

Where we transfer personal information cross-border, we take reasonable steps to ensure appropriate protection, including using reputable providers and contractual safeguards where available.

8) Marketing communications

We may send marketing messages (specials, updates, availability) if:

you have opted in, or
you are an existing customer and the communication relates to similar services, and you are given a clear way to opt out.

You can opt out anytime by:

clicking unsubscribe (if provided), or
emailing [your@email.com] with “Unsubscribe”.

9) Cookies and analytics

Our website may use cookies and similar technologies to:

make the website function properly
remember preferences
understand how visitors use the site (analytics)
improve performance and content

You can control cookies through your browser settings. If you disable cookies, some website functionality may be limited.

10) Data security (how we protect your info)

We take reasonable technical and organisational measures to secure personal information, including:

access control (limited staff access)
secure passwords and account protection
reputable hosting and software providers
backups and monitoring where available
data minimisation (we aim to collect only what we need)

No system is 100% secure, but we work to prevent unauthorised access, loss, or misuse.

11) How long we keep information

We retain personal information only as long as necessary for:

bookings and service delivery
legal/tax/accounting record obligations
legitimate business purposes (e.g., resolving disputes)

When no longer needed, we securely delete or anonymise it where reasonably possible.

12) Your rights under POPIA

You have the right to:

ask what personal information we hold about you
request access to your information
request correction or deletion (where lawful and appropriate)
object to certain processing (including direct marketing)
withdraw consent (where processing is based on consent)
lodge a complaint with the Information Regulator

To exercise rights, contact: [anchor.nicky@gmail.com]

13) Children’s information

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent and necessity.

14) Third-party links

Our website may link to third-party websites (e.g., booking platforms). We are not responsible for their privacy practices. Please review their policies separately.